1. Introduction
ColdBlaze is a trading name used by Liuyang Saihan Electronic Trading Co., Ltd. for the design, sourcing and sale of the cold weather electronics and heated gear described on this website, and those services are developed and operated by the developer under the ColdBlaze name. This policy explains what personal information we collect when you visit coldblaze.lat, send us a message, request a sample or become a customer, and it sets out how we use, store, share and protect that information.
We make this policy easy to find and plain to read because trust matters as much in data handling as it does in cold rated hardware. Please read the policy in full. Where we mention the services, the websites or the company in this document, the reference is to the ColdBlaze website and the trading activity of the company named above. By continuing to use coldblaze.lat or by contacting us, you confirm that you have read and understood the approach described here.
If any part of this policy is unclear, or if you would simply like to ask before you share details, we welcome your question through the contact email shown in the address block of this page. We answer requests about privacy honestly and in plain language, because an enquiry about data should never feel colder than it needs to be.
2. Data controller
The controller responsible for the personal information we process through coldblaze.lat and its related services, whether acting alone or jointly, is Liuyang Saihan Electronic Trading Co., Ltd., a company registered in China whose registered office is No. 102 Duanxin Group, Juxiang Village, Yonghe Town, Liuyang, in the city of Changsha, postcode 410000, China (CN).
The trading contact for day to day data matters is Liu Yingxue. You may reach the company at link@coldblaze.lat or by telephone at +17755210821. Where this document refers to we, us or our it means the company above. Where it refers to you it means the individual whose data we hold, whether that individual is a website visitor, an enquirer, a customer representative or a supplier partner.
Address: No. 102 Duanxin Group, Juxiang Village, Yonghe Town, Liuyang, Changsha - 410000, China (CN)
Contact name: Liu Yingxue
Email: link@coldblaze.lat
Phone: +17755210821
Because the company operates from China and serves customers in several regions, the obligations in this policy are built to work alongside the privacy law that applies to you. Where your local law grants you stronger rights or stricter protections than those described here, the stronger protection wins in respect of your data.
3. Information we collect
We limit collection to what the trading relationship genuinely needs. The categories of personal information we may collect are described below, together with the reason each category is gathered.
Contact details. When you use the contact form, send an email or call us, we receive the name and contact details you choose to give. This commonly includes your name and your email address, and on request may include a telephone number, a company name, a shipping address or a delivery country.
Enquiry and order details. We collect the content of your message, the product lines you ask about, the quantities you mention and the commercial details you share about your intended end use. For existing customers we hold purchase history, sample records, shipment destination and the technical notes that keep your product specification consistent run after run.
Automated technical data. Like most websites, the servers that deliver coldblaze.lat receive routine technical information when a page is loaded, including your internet protocol (IP) address, the type of device and browser you use, the pages you visit and the time of your visit. We use this only to keep the site secure, to measure that it works and to understand which pages are useful.
4. How we use your information
We process the information we hold for the purposes listed below, and we do not sell it. Your data supports the ordinary, honest work of answering a question and fulfilling an order.
- Responding to your enquiry through email or telephone about our products, pricing and availability.
- Preparing commercial proposals, quotations, samples and technical specifications that you have requested.
- Fulfilling orders, arranging export documentation, shipping and cold chain logistics on your behalf.
- Managing the accounts of our customer and supplier partners, including invoicing and payment records.
- Providing after sale support such as battery guidance, operating advice and warranty handling.
- Improving this website and the products we offer by understanding general patterns in visitor behaviour.
- Meeting legal, tax, customs and audit requirements that apply to an exporting trading company.
- Protecting the security of our website and preventing fraudulent or abusive activity.
Where we use your email to answer an enquiry, we do so because you asked us a question. Where we contact an established customer about a service that affects their shipments, we do so because we have a business relationship and an ongoing reason to keep you informed of meaningful changes. We do not add you to any mailing list without your clear agreement, and we always make it simple to ask that we stop writing to you.
5. Lawful basis for processing
Privacy law in the European Union, the United Kingdom and several other regions requires a lawful reason for handling personal data. The lawful bases we rely on are the following.
Performance of a contract. Where you are a customer or a supplier, most of our processing supports the contract we have with you, including taking your order, supplying the goods and handling payment and delivery.
Steps taken before entering a contract. When you ask about a product before any agreement is signed, we process your enquiry because you are clearly preparing to place an order and you expect us to record your request in order to respond to it.
Legitimate interest. We process routine technical website data, manage our records, protect security and improve our services on the basis of our legitimate business interest. Where we rely on this basis we always balance it against your rights and freedoms, and we never let our interest outweigh your reasonable expectation of privacy.
Legal obligation. Where law, tax rules, customs regulation or audit requirements demand that we keep records, we process your data because the law requires it.
Consent. In the limited cases where no other basis applies, we ask for your consent before we process your information, and you can withdraw that consent at any time by contacting us.
6. Legal obligations and disclosure
There are circumstances in which we may lawfully share your personal information with external parties, and they are set out here so you know exactly when your data leaves our hands.
We share your data with public authorities only when we are required to do so by law, by a court order or by a regulator that has the authority to compel us. This could include customs authorities, tax offices and, where goods cross a border, the transport agencies licensed to oversee export and import clearance.
We disclose data to professional advisers such as lawyers and accountants only in the context of a specific legal, audit or compliance matter, and only to the extent needed for that matter. We choose advisers who are bound by their own duties of confidence.
We never sell personal information to any third party, and we never share it in exchange for advertising or for any other unstated benefit. Any disclosure described in this policy is limited to what a professional trading company needs to fulfil its legitimate, transparent obligations.
7. Business transfers
Should the company sell a product line, merge with another business, or transfer a division to a new operator, the customer records connected with that part of the operation may pass to the receiving party as an asset of the transaction.
Such a transfer would only ever concern the data that belongs to the division being moved, and it would be handled under contract so that the receiving party continues to use your information for the same purposes described in this policy. Where a transfer is substantial and affects your ongoing relationship with us, we will tell you about it through this page or directly through the contact details we already hold for you.
8. Service providers
We rely on a small number of trusted providers to run this website and to fulfil orders. In each case we share only the minimum data the provider needs, and we require the provider to protect it.
- Hosting and content delivery providers that store and serve the pages of coldblaze.lat.
- Email and communication services that carry our messages to and from you.
- Transport and freight companies that move samples and order shipments between China and the destination country.
- Factories and inspection partners that build or check the products we sell on your behalf.
- Accounting and banking services that process payments and keep required financial records.
Each provider receives only the personal information necessary for its role. Where a provider stores data or moves it across borders on our behalf, we confirm that it applies safeguards at least equal to the standards described in this policy before we rely on it.
9. International transfers
Because Liuyang Saihan Electronic Trading Co., Ltd. is based in China and trades with customers in many countries, your data can lawfully move across international borders as part of a shipment or an enquiry. We do not treat a border crossing as a reason to lower the standard of care applied to your information.
When your local law requires additional protection for cross border data, we apply the appropriate transfer safeguards before your data leaves its home region. For individuals in the European Union or the United Kingdom this means we rely on the recognised transfer mechanisms where those apply to our relationship, and we keep records of the safeguards actually in place.
If you would like more detail on the specific mechanism that protects a particular transfer of your data, contact us and we will explain what we do rather than hiding behind legal phrasing. We would rather answer the question than point to a clause.
11. Data retention
We keep personal information only as long as it is needed for the purpose for which it was collected, and no longer than the law allows. The final decision on a retention period depends on the reason we hold the data.
Enquiry records that never become orders are reviewed and removed once the enquiry is closed and there is no realistic chance you will return to it. Customer and supplier records are kept for the life of the relationship and then for the further period that tax, customs and audit rules require for trading documents, which varies by jurisdiction but is typically several years.
Routine technical logs are kept only for the short time needed to protect the site and diagnose faults before they are overwritten. When a retention period ends, we delete the data or make it unreadable rather than keeping it longer out of convenience.
12. Security of your data
We treat the protection of your personal information with the same seriousness as the protection of a cold chain shipment, which is to say nothing is left to chance. We apply administrative, technical and physical safeguards that are proportionate to the sensitivity of the data we hold.
On the technical side this includes restricting access to personal data to the people who genuinely need it, using secure channels when we send information, and reviewing who can read the storage that holds customer notes. On the practical side we keep the rooms and the records of our trading office under sensible control and we train the people who handle your data on how to keep it confidential.
No method of storage or transmission is completely without risk, and we cannot promise absolute security against an unlikely and determined attack. What we can promise is that we apply reasonable, up to date safeguards, that we keep the data we hold to the minimum described in this policy, and that if a breach ever affects your personal information we will tell you and the relevant authority as the law in your region requires.
13. Your privacy rights
Depending on the law that applies to you, you hold a set of rights over the personal information we keep about you. We honour these rights whenever we can, and we never charge a fee for a legitimate request.
- Access. Ask us for a copy of the personal information we hold about you.
- Correction. Ask us to fix personal information that is inaccurate or incomplete.
- Deletion. Ask us to erase your personal information where the law allows and where there is no ongoing legal need to keep it.
- Restriction. Ask us to limit how we process your data while a question about it is being resolved.
- Portability. Where the law recognises it, ask us to hand your data to you or to another party in a usable format.
- Objection. Object to processing we carry out on the basis of our legitimate interest, and we will stop unless we can show a compelling, legitimate reason to continue that overrides your interests.
- Withdrawal of consent. Where we process on the basis of your consent, withdraw that consent at any time and we will stop that processing.
To exercise any of these rights, write to link@coldblaze.lat with enough detail for us to confirm who you are. We respond within the time your local law allows, and usually much sooner. If you are unhappy with any answer we give, you also have the right to complain to the data protection authority that has jurisdiction over where you live. We ask that you contact us first, because most questions are resolved quickly once a human responds to them, but that is your choice and never your obligation.
14. Privacy for children
coldblaze.lat is a B2B trading website aimed at professional cold season buyers, and it is not directed to children. We do not knowingly collect personal information from any child, and we do not advertise products to children, because heated workwear and industrial electronics are not consumer goods aimed at a younger audience.
If we learn that we have unintentionally received personal information from a child without the agreement of a parent or guardian, we will delete that information as soon as we become aware of it. If you are a parent or guardian and you believe your child has sent us personal information, contact link@coldblaze.lat and we will remove it promptly and confirm the removal to you.
15. Third party links
On the pages of this site you may find links that lead away from coldblaze.lat, for example to a payment partner, a freight booking service or a listing on a trade directory. When you follow such a link, you leave our site and the data you give to that destination is governed by its own privacy policy, not by this one.
We add external links because a trusted partner is genuinely useful, but we cannot take responsibility for the content or the practices of a site we do not operate. Before you share personal information on another site, we recommend you read its privacy policy so you know who controls the data and how it will be used. The protections offered on our pages do not travel with you automatically once you click away.
16. Contacting us about privacy
If you have a question, a request or a concern about how your personal information is handled by ColdBlaze and by Liuyang Saihan Electronic Trading Co., Ltd., the fastest route to us is by email at link@coldblaze.lat, or by telephone at +17755210821. You may also write to us at our registered address, No. 102 Duanxin Group, Juxiang Village, Yonghe Town, Liuyang, Changsha - 410000, China (CN).
We will acknowledge your privacy request quickly, confirm who is handling it, and keep you informed as we work through it. We will not use the fact that you asked a privacy question as an excuse to treat you differently in any trade relationship. This policy may be updated from time to time to reflect changes in law or in the way we work, and the date at the top of this page always tells you when it was last changed, so you can return here and see at a glance when the rules you are reading were last confirmed.